Refund and Returns Policy

RETURN POLICY

 

APPLICABILITY

This Return Policy has been written for all our customers where we ship our Silkwaysldn Survival Flashlight and other product(s). This includes all customers from the countries, states, and regions where we deliver our products. As part of our commitment to you, all the products which have been bought at Silkwaysldn’s website are eligible for return under certain conditions. If you have received a damaged product you may also return it under certain conditions.  

Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us. This policy has been written using simple language and simple words. 

TIME LIMIT 

Purchases made on our website may be returned for a refund or exchange within 14 days from the date of delivery. If 14 days have passed since the delivery of the product, we will be unable to offer you any refund or exchanges. No further days will be awarded to anyone for any reason for the purpose of the return. 

CONDITIONS OF RETURN

The following conditions must be met:

  • The item must be unused, undamaged, and should not be dirty, torn, or odoured and all the tags, stickers along other accessories must be intact with the clothing.
  • All returns must be accompanied by your invoice as proof of purchase. If you do not have your purchase proof, the refund, return, or exchange will not be possible
  • Any item you have accepted and then returned is your responsibility until it reaches our warehouse. 
  • We reserve the right to reject any returns which do not comply with our Return Policy. 
  • Returns that do not fulfill the conditions of our policy may be shipped back to the client at their own cost.

 HOW TO INITIATE RETURN

In order for us to proceed in giving you a refund, the following conditions must be met:

  • Please do the following to initiate the return:

    1. Please email us at here to initiate the return procedure. 

  • Please note that the item being returned must have been bought from our website. We will require the order number as proof. 
  • The item must be complete with accessories, in the same condition you received it, and in its original packaging. 
  • If the return request has been accepted, you’ll be required to send us the product at the address followed by us.
  • Any item you have received and then returned is your responsibility until it reaches our back to us. Please, therefore, ensure that you send your item back to us using a delivery service that insures you of the value of the goods. Please package the product securely.
  • Buyers are responsible for the shipping costs and handling charges associated with shipping items back to us. 
  • Once your return product is received and inspected, we will send you an email to notify you that we have received your returned item and whether your request for a refund or exchange has been approved. 

 DAMAGES AND ISSUES

Please inspect your order upon reception and contact us at here immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. We may need to require photographic evidence of the damaged product through email. After verifying the damage, we will ship you a new replacement product within 3 to 5 business days.  

REFUND POLICY

 

APPLICABILITY 

This Refund Policy is directed toward the customers to inform them about our refund policy. This policy is written for the customers who have used the services from the website of  http://silkwaysldn.com/contact/

CONDITIONS OF REFUND POLICY 

The Refunds can only be claimed for the products purchased from Silkwaysldn’s website. 

2.1. If The Product Has Never Arrived. 

The customer will be awarded a full refund as a buyer protection guarantee if the customer has failed to receive the product 14 days after the order placement. 

2.2. Refund Claim Instead Of Replacement 

You can request a refund if you have returned the product and you want to have a refund instead of the replacement product or website coupons/store credit. 

2.3. Refund Request Within First 14 Days After Order Placement 

If you have requested the refund within the first 14 hours of receiving the product after canceling your order. The refund will be issued to you in 3 to 5 days. 

2.4. Received Damaged Item

You will be awarded a full refund if you have received a damaged product and it has been proven by a further inquiry by us. 

REFUND PROCESS AND CONDITIONS 

Please note that for the refund process to go smoothly all condition of the Return Policy have to be met which means the items for which the refund is being claimed should be unused, undamaged, and should not be dirty, torn, or odoured and all the tags, stickers along other accessories must be intact with the clothing. 

Once your refund request has been received and accepted due to any reasons given above, please allow 3 to 5 business days for your refund to be processed. In the case of a successful refund process, the total refunded amount will be awarded to the customer and the refunded amount will be credited to the original method of payment. 

CONTACT US

If you have any questions or wish to inquire about your return or refund please contact our Customer Service desk here.